Frequently Asked Questions
Custom Swimming Pool FAQs
Welcome to the Specialty Pool & Fountain F.A.Q. page. Here, you’ll find answers to the most common questions our clients ask throughout their journey—from first consultation to the final reveal of their integrated outdoor living space. If you don’t see your question here, feel free to contact us or reach out to our team directly.
About Specialty Pool & Fountain
What types of projects does Specialty Pool & Fountain handle?
We are a single source for integrated outdoor living solutions, specializing in custom pool design and construction, luxury water features, spas, decking, and outdoor kitchens. We handle both residential and commercial projects.
What makes Specialty Pool & Fountain different?
We simplify the complex by providing one partner for a unified vision. Our expertise lies in seamlessly blending design and construction, managing the entire project from concept to completion, and ensuring a flawless, consistent result.
Who manages the project?
A dedicated project manager will oversee your build, communicate timelines, answer questions, and serve as your single point of contact throughout the process.
Design & Planning
What should I bring to my design consultation?
Come prepared to discuss your complete vision for the space. We’ll talk about your lifestyle, aesthetic preferences, must-have features, and any property limitations or HOA rules. Photos or inspiration will also help us understand your vision.
Do you help with design decisions?
Absolutely. We guide you through every design choice to ensure a cohesive and harmonious look for your entire outdoor environment. We'll help you select materials and features that work together seamlessly.
Can I choose specific upgrades?
Yes. Our goal is to bring your complete vision to life. From fire features and lounging shelves to spas and automation systems, we offer a wide range of enhancements to match your lifestyle.
Construction Process
How long does construction take?
Project timelines vary based on the scope, design complexity, and site conditions. You’ll receive a detailed timeline with milestones, and we’ll keep you updated every step of the way to ensure your project stays on track.
Will I need to be home during construction?
Not necessarily, but we do ask that your property be accessible during working hours and that you be available for specific walkthroughs and approvals to ensure the project moves forward smoothly.
What construction phases should I expect?
Our integrated process is designed for clarity and efficiency. The typical phases include:
- Planning & Pre-Construction
- Layout, Excavation & Forming
- Structural Shell & Plumbing
- Masonry, Tile & Hardscapes
- Equipment & Electrical Installation
- Final Finish & Detailing
- Startup & Orientation
Technical & Materials
Do you use subcontractors?
We use our own skilled crews for many of the critical aspects of our projects, which allows us to maintain better quality control and tighter timelines. Licensed specialists handle specific areas like electrical and gas.
What types of pool finishes do you offer?
We offer a range of premium finishes—from traditional to aggregate—for pools and spas, as well as a variety of materials for decking, coping, and other outdoor surfaces.
Can I choose my own equipment?
Yes. We install industry-leading pumps, filters, automation, and sanitation systems, and we’ll walk you through each option during the planning phase to ensure they meet your needs.
Communication & Support
How do I track the progress of my build?
You’ll get full access to a client portal, our online construction management tool. It includes schedules, photos, documents, and updates, so you can stay informed and connected.
Who will manage my project?
A dedicated project manager will oversee your build, communicate timelines, answer questions, and serve as your point of contact throughout the process, ensuring a seamless experience.
Do you provide post-construction support?
Yes. From your orientation to ongoing maintenance tips, we’re here for you long after your first swim. We also provide warranty documentation and startup care guidance.
Cost & Value
Is there financing available?
We do not directly provide financing, but we can connect you with preferred providers who specialize in pool construction financing, helping you find a solution that works for you.
How do you handle changes or surprises?
We pride ourselves on transparency. Any changes in project scope or cost are discussed in detail before proceeding—we ensure there are no surprises or hidden fees.
Why is choosing a single partner so important?
Because it's not just about price—it’s about having a unified vision. A single partner ensures a cohesive design, streamlined communication, and accountability throughout the entire project.
Preparation & Home Owner Responsibilities
What do I need to do before construction begins?
- Ensure we have clear access to the yard.
- Remove any furniture, décor, or landscaping from the construction zone.
- Provide HOA approvals and property documentation.
- Confirm the final design, layout, and materials.
- Ensure pets and children stay clear of the site.
Do I need to do anything after construction ends?
Yes, be present for your orientation, learn how to operate your system, and follow the startup procedure to maintain your pool's finish and chemistry.
Can I hire someone else for pool maintenance?
Yes. You can maintain the pool yourself or hire a service provider. We are happy to provide recommendations for trusted maintenance companies.
Still have questions or ready to start your journey?
Contact us to discuss your specific project.